So much more than an IT helpdesk
When issues arise, don’t let them grind your business to a halt. Arcoo Digital is the trusted leader in IT support, keeping our clients across Australia moving ever forward with effective, fast, always-on support services. We get to know your business and its technical support needs, developing a personalised service plan that resolves problems in record time.
And because prevention is always better than cure, we can build regular, flexible IT maintenance, constantly monitoring and updating your systems to eliminate issues before they happen.
Outsource your business IT support
IT support and maintenance can be a significant source of stress for companies big and small. When you partner with Arcoo Digital, you’ll benefit from fast, expert, friendly support when and where you need it – both onsite and remote – without the ongoing overhead costs that come with in-house IT departments. So you get the highest level of support and service, with none of the hassle.
Arcoo Digital's IT Support Services Include:
- 24/7/365 service monitoring
- 24/7 Support System for incident management
- No cap emergency onsite response
- Access to top tier support team
- Dedicated engineers assigned to specific accounts
- Support for new user onboarding and changes
- Support for all data backup and restore requests
- Hardware servicing, repair and maintenance
- Software upgrades and maintenance plans
Realise the advantages of managed IT support and maintenance
Today, most companies day-to-day operations rely heavily on technology. Reliable and effective IT support is crucial in protecting your investment in IT resources and keeping your employees productive and free from the frustration of technology-induced delays.
A centralised IT support service can provide comprehensive remote help desk support as well as monitoring, repair and maintenance of systems, hardware and software. Trained experts can also ensure your systems aren’t slowed by viruses or dormant software, or clogged up with unnecessary files and documents. And having a clear plan for support, repair and maintenance not only gives you a clear picture of budget requirements – it saves time and money too.
Absolutely. Arcoo Digital works with business of all sizes and types and across every location, from small business IT support to technical, onsite and remote IT support for larger, more complex operations. Our clients span manufacturing, education, trades, consulting, professional services and more, from Wollongong and the South Coast to Sydney and other metropolitan and regional centres.
Arcoo Group stands head and shoulders above the rest in a crowded market – at least, that’s what our clients in Sydney, Wollongong and right across Australia tell us.
Our model is more effective because it’s founded on a robust client partnership approach. Our friendly professional team is authentically part of yours; you’re not just an IP address on a screen or a call waiting in a queue. Easy access to support is embedded in our Service Level Agreements, and we’re proud of our track record of fast and effective resolution of all kinds of problems.